Frequently Asked Questions
Everything you need to know about your home entertainment setup.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do your antennas come with a warranty?
Yes, all Channel Master antennas and electronics include a limited 1-year warranty that covers defects in materials and workmanship under normal use.
What is your return policy for open-box items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund, minus shipping costs.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Will I need a professional to install my outdoor antenna?
While many customers successfully install our products themselves using our online guides, we recommend professional installation for complex rooftop setups to ensure optimal signal strength and safety.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.